A Comparative Analysis of Industry Human-AI Interaction Guidelines

crown jewel figure
Unified Guideline Structure. The inner ring consists of the higher level categorizations, and further sub-categorizations developed during the affinity diagram process are shown concentrically. The outermost rays consist of the specific guidelines colored based on their categorizations. Further references on each guideline and its corresponding categorization and source document can be found in the appendix.
With the recent release of AI interaction guidelines from Apple, Google, and Microsoft, there is clearly interest in understanding the best practices in human-AI interaction. However, industry standards are not determined by a single company, but rather by the synthesis of knowledge from the whole community. We have surveyed all of the design guidelines from each of these major companies and developed a single, unified structure of guidelines, giving developers a centralized reference. We have then used this framework to compare each of the surveyed companies to find differences in areas of emphasis. Finally, we encourage people to contribute additional guidelines from other companies, academia, or individuals, to provide an open and extensible reference of AI design guidelines at https://ai-open-guidelines.readthedocs.io.
A Comparative Analysis of Industry Human-AI Interaction Guidelines
  title = {A {{Comparative Analysis}} of {{Industry Human}}-{{AI Interaction Guidelines}}},
  author = {Wright, Austin P. and Wang, Zijie J. and Park, Haekyu and Guo, Grace and Sperrle, Fabian and {El-Assady}, Mennatallah and Endert, Alex and Keim, Daniel and Chau, Duen Horng},
  year = {2020},
  month = oct,
  eprint = {2010.11761},
  journal = {arXiv:2010.11761}